Customer Service Excellence Workshop

Thursday, December 3, 2026 9:00 AM – 5:00 PM In-house / On-site · At your company premises Fee based on training proposal

Synopsis

An interactive in-house workshop to raise service standards, handle difficult customers and build a service culture across your frontline teams.

Learning objectives

Understand the key concepts and requirements
Apply practical tools and templates at work
Learn from real workplace cases and exercises

Who should attend

Managers and supervisors
Team leads and process owners
HR, training and compliance officers

Course outline

Module 1: Introduction and key concepts
Module 2: Practical application
Module 3: Workshop and case studies
Module 4: Action planning and open forum

Inclusions

Training materials (e-copy)
Certificate of attendance
AM/PM snacks and lunch (face-to-face runs)

Resource speaker

Resource speaker to be announced

Want this for your company?

We can run this program in-house for your team, on-site or via a private Zoom session, with content tailored to your industry.

Request an in-house run

In-house program

This program is delivered exclusively for your organization. Tell us your headcount and preferred dates and we'll send a proposal and quotation.

Request a proposal